Help Desk Specialist

about Our Client:
SolutionWorx, Inc. is seeking a professional individual with exceptional communications skills, phenomenal customer service skills, and the ability to thrive in a fast-paced work environment. The candidate should have a proven record of managing a diverse workload and applying outstanding technical skills to troubleshoot and resolve problems efficiently and beyond clients’ expectations. The Help Desk Specialist will serve with other technicians and interact directly with clients by answering phone calls, responding to email, providing remote support, and keeping tickets up-to-date.

Who we are looking for:
  • Energetic people that love speaking with people and helping customers with technology issues
  • Technicians that go the extra mile to help our clients be productive
  • Team players willing to share ideas and work together
  • Organized people able to learn new environments quickly
  • Educated and balanced team members
What we are looking for:
  • Exceptional problem solving skills
  • Knowledge of Microsoft desktop and server applications
  • Knowledge of business network configuration and management
  • Knowledge of messaging technology
  • Knowledge of backup and recovery software
  • Experience with Apple systems and environments
Who we are:
  • A stable organization that has been in business since 1992
  • A team that strives to improve productivity and efficiency for all clients
  • A team that works together to determine the best solution for our clients
Required Skills and Knowledge
  • Desktop, laptop, mobile device, and network troubleshooting abilities
  • Desktop OS and application support, including Microsoft Office and a wide range of third party application
  • Malware/Virus troubleshooting
  • Data backup and restore experience
  • Familiarity with Office 365
Additional Skills:
  • Kaseya Monitoring Software
  • ConnectWise PSA
  • Smartphone setup, configuration experience (iPhone and Android)
  • E-mail functionality at the workstation, device, and server levels to include Exchange, IMAP, POP, and SMTP
  • Familiarity with Google G Suite
  • Networking protocols and applications (TCP/IP, DHCP, VPN, DNS)
  • Windows server support experience (2012-2019)
  • Watchguard and/or SonicWall experience
  • Candidates with Microsoft workstation and/or server certifications preferred
  • Prior MSP (Managed Service Provider) experience
Position Type:

Competitive Salary, Monthly Performance Bonuses, Health and Prescription Benefits for Employees and Dependents, Retirement Plans with Company Matching, Flexible Work Schedules, Continuous Education and Training

About SolutionWorx:
Since 1992, SolutionWorx, Inc. has been providing information technology support to small businesses’ in Northern Virginia, Maryland, and the District of Columbia. Through automation and remote access, SolutionWorx is able to identify problems with computers, laptops, servers, and networks so they can be resolved before performance problems or system downtime occurs.